Last updated: 06/22/2026
We want you to be satisfied with your purchase from Vandal Arms. This Refund Policy explains when and how you may request a return, exchange, or refund.
Return Window
You may request a return within 30 days of the delivery date. Return requests made after this window may not be accepted.
Return Eligibility
To be eligible for a return, items must be:
- New, unused, unworn, and unwashed;
- In the original condition received, with all original tags, labels, accessories, manuals, and packaging intact;
- Free of signs of wear, washing, alteration, installation, damage, odor, or misuse; and
- Accompanied by proof of purchase.
We reserve the right to refuse a return or reduce a refund if an item does not meet these requirements.
Final Sale and Non-Returnable Items
The following items are final sale and cannot be returned or refunded unless they arrive defective, damaged, or incorrectly fulfilled, or unless otherwise required by law:
- Made-to-order, custom, personalized, or print-on-demand items, which are produced specifically for your order;
- Stickers, decals, and similar low-cost consumable items;
- Patches, unless defective, damaged, or incorrectly fulfilled;
- Items marked "final sale," clearance, closeout, or discontinued;
- Gift cards;
- Used, worn, washed, installed, modified, or altered items;
- Items missing original packaging, tags, labels, manuals, parts, or accessories;
- Firearms, serialized items, ammunition, regulated items, or restricted products, where offered, which may be non-returnable once shipped, transferred, opened, or used and may be subject to additional restrictions under applicable federal, state, and local law.
Accessories and Gear
Accessories, gear, parts, and equipment may be eligible for return only if they are unused, uninstalled, unmodified, and returned with all original packaging, manuals, parts, and accessories.
How to Start a Return
To begin a return, contact us through our contact form or at admin@vandalarms.com with your order number, the item(s) you wish to return, and the reason for the return. If your return is approved, we will provide a Return Merchandise Authorization (RMA) and return instructions.
Please do not ship items back without an RMA. Items returned without authorization may be refused or returned to sender.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Please allow time for your bank or card issuer to post the credit, typically within 5–10 business days after processing.
Original shipping charges are non-refundable unless the return is due to our error. Any applicable taxes will be refunded according to applicable law and payment processor rules.
Return Shipping
If the return is the result of our error, such as an incorrect or defective item, we will cover return shipping. For all other approved returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and keeping your shipping receipt. We are not responsible for returned items that are lost, damaged, or delayed in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. If approved, we will arrange a replacement, exchange, store credit, or refund.
Exchanges
The fastest way to get a different size, color, or item is to return the original item, if eligible, and place a new order. Exchanges are subject to product availability.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We are usually unable to cancel or change orders once they have shipped or, for made-to-order, custom, or print-on-demand items, once production has begun.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us due to an incorrect address, failed delivery attempt, or customer refusal, we may deduct shipping costs and any carrier fees from any refund issued.
Return Abuse and Fraud Prevention
We reserve the right to refuse returns, refunds, exchanges, replacements, or future orders where we suspect fraud, abuse, excessive return activity, misuse of our policies, or circumvention of legal or product restrictions.
Contact Us
Questions about a return or refund? Reach us through our contact form or at admin@vandalarms.com.